The Coolest Kids Name Labels, Bento Boxes & Gifts



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Frequently Asked Questions

FAQ Topics

General Information

Q What payment methods do you accept?

Order Information

Q Can I change/cancel my order once it has been placed?
Q How will I know when my order has been dispatched?
Q I am trying to order camp labels but when I use the web link provided, an error page appears.
Q Are there any orders I can’t have printed?

Delivery Information

Q How long will it take to receive my order?
Q Will I need to pay for customs duties or fees?
Q How much will delivery cost?

Product Information

Q How accurate is the preview of my labels on the website?
Q Can you send me a sample?
Q How long are your products guaranteed for?
Q Can I have more than one name on a label?
Q I would like to order a Value Pack with just a surname, is this possible?
Q What is the difference between Iron On Clothing Labels and Stick on Clothing Labels?
Q My child has an allergy. Do you have any specific allergy products?
Q Are your Wall Stickers suitable for all surfaces?
Q What are the size measurements for the short and long sleeve t-shirts?
Q What are the size measurements for the baby jumpsuits?
Q What are the size measurements for the pyjama sets?
Q What are the size measurements for the nighties?
Q What are the measurements for the Art Smocks?
Q Which labels are best for me?
Q Can I cut the label if I want it to be a different size?
Q Want to know more about our Bento Boxes?
Q Is there a problem with mould in the Bento Boxes?
Q How do I clean my 3-piece Bento?
Q How do I clean my Bento (1/12/2016 - 30/11/2018) model?
Q How to remove inner lid for 3-Piece Bento Box
Q How to Apply Iron On Labels
Q Does Stuck On You ever change product colours, fonts or designs?

Technical Information

Q What security do you have on your website?
Q Do I need to set up an account to order?
Q I have forgotten my password, how can I find out what it is?
Q I am having difficulties making selections and placing my order, what can I do?
Q Do you store my information?

Stuck on You® Rewards

Q How do I join Stuck on You® Rewards and earn points?
Q I already have a customer account, do I need to create a new account to receive points?
Q How long before Reward Points expire?
Q Will I receive a warning before my points expire?
Q I did not use my points before they expired, can I get those points back?
Q What can I use my Reward Points on?
Q What are my Stuck on You® Reward Points worth?
Q Must I redeem my points when I place an order?
Q I do not think that my Reward Points have been applied, can you help me?
Q How do I earn points for referrals?
Q How do I apply my Rewards Points?

Fundraiser Information

Q How can I request a payment for my fundraiser?
Q When will my payment be processed?
Q How do I receive a payment?
Q What can I do if I do not have enough points to request a payment?
Q How do I become a fundraiser?